To earn points, ensure you are logged into your store account when making online purchases. When shopping in-store, ensure the store team take your customer information at checkout to log your purchases and points. You can do this by providing your name, email address or phone number linked to your account, or by providing your membership card QR code if you are an existing member.

You'll earn 10 points for every £1 you spend at The Floristry, both on our website or in stores. You can also earn points by referring a friend to The Floristry, or by interacting with The Floristry community on social media. All the earning methods can be found in the Earn Points panel on the Loyalty page.

Please Note points have no monetary value. Points are only for redeeming special gifts, discounts and The Floristry Membership.

Subscription purchases do not earn points. That's because all subscribers get instant and automatic entry into a membership tier, and remain members for as long as the subscription remains active. Subscribers can still earn points on all their other non-subscription purchases. These points can then be used to redeem a membership pass to a higher tier of membership.

Please allow a few minutes for your points to appear in your account. If they do not show up, please send us an email, with your name and order number. Our team will follow up and endeavour to allocate all points related to your purchases. Please note that where there is a dispute, the decision of The Floristry is final.

Yes, points expire after 90 days of inactivity on your account. To renew all the current points in your balance, simply make a purchase before the end of the 90 day expiry period. Once points have expired, they are not recoverable.

There are three ways to become a member:

1. Earn points through your purchases and interaction within The Floristry community and redeem these points for a 3 month membership.

2. Purchase a flower subscription, all subscribers get instant membership for as long as they receive their subscription flowers.

3. Purchase an annual membership and get all the benefits uninterrupted for 12 months.

You can purchase a membership directly here.

Alternatively, once you have earned enough points to join a particular membership tier, you can redeem a 3-month membership pass to that tier. You can redeem memberships on the "Membership & Rewards" panel on the Loyalty page. 

Customers who have one of The Floristry's flower subscriptions get instant and automatic entry into a membership tier, and remain members for as long as the subscription remains active. For more details, please see the Subscriptions page.

The Floristry Membership offers exclusive benefits, seasonal gifts and member-only access to our spaces, events and gatherings. Benefits often change with the seasons – to see the latest selection of exclusive perks and rewards for each membership tier, please see the Membership page.

If you would like to gift your membership to someone permanently, please get in touch with us. Please note that each membership can only be transferred a maximum of one time.